Reference

Terms & Conditions That Matter to You

Our terms exist to protect your account, your deposits and your withdrawals.

Account security firstClear withdrawal rulesYour data is protectedSupport 24/7 in English
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apektoto Terms & Conditions That Matter to You
REACHING US

Get Answers on Your Terms

Our support team handles every terms question — from withdrawal timelines to account access issues. We respond in English across email, live chat and Telegram.

Live Chat Open the chat widget in your lobby. Our team responds in English during all hours. Average wait under three minutes.
Email Support Send questions to our support inbox. Reply time is under four hours. Use this for formal data requests or account reviews.
Telegram Channel Join our community group for updates and quick answers. English-speaking moderators are active around the clock.
HOW WE PROTECT YOU

Security and Your Data Rights

Your terms define exactly what data we collect, how long we keep it, and who can see it. We encrypt your payment details and login credentials.

Data Encryption

All deposits via DANA, OVO, GoPay and QRIS are encrypted. Your login and payment details stay in locked servers only apektoto staff access.

Withdrawal Verification

We ask for photo ID and proof of payment method ownership before sending your payout. This stops duplicate withdrawals and fraud.

Data Retention

We keep your account history for as long as your account is active, plus two years after closure for legal compliance.

Your Access Rights

Ask our support team in English for a full copy of your personal data. We'll send it within 14 days of your request.

Cookie Policy

We use cookies to keep you logged in and to remember your language. You can turn them off in your browser; login will be slower.

Breach Notification

If your account data is compromised, we contact you by email within 24 hours with steps to secure your account.

Terms & Conditions Questions

No. Our terms say one account per person. If we find duplicates using the same payment method or ID number, we close all but one without warning. You keep any real winnings, but we freeze new deposits on extra accounts until resolved.

It depends on what you do. Minor issues — like a login from a new city — we just verify it's you. Serious breaches like using someone else's DANA or OVO account get your account locked while we investigate. We always tell you what went wrong before we act.

Once you pass verification (usually under 10 minutes), DANA, OVO, GoPay and QRIS payouts go out within 30 minutes. Bank transfers take up to four hours. Weekend withdrawals may take longer due to bank hours in Indonesia.

Yes. Go to your wallet settings and add a new DANA, OVO, GoPay or QRIS account. We'll verify it with a small test deposit first, then you can use it for withdrawals. Old payment methods stay listed for your history.

Contact our support team in English and ask to close your account permanently. We'll cancel active sessions, process any pending payouts, and delete your personal data within 30 days. Your betting history stays on file for seven years for legal reasons.

Yes, we update terms occasionally. If a change affects how you play or pay, we email you two weeks ahead. You can also check this page anytime for the latest version. New terms apply to all future gameplay.

Suspension means you can't play or deposit, but your account data and balance stay safe. Common reasons: unusual login patterns, payment method disputes, or terms violations. We always email the reason. Most suspensions lift within 48 hours once verified.

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