Reference

Privacy Policy — How We Handle Your Information

When you open an account with apektoto, we collect information needed to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, and deliver the live casino…

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apektoto Privacy Policy — How We Handle Your Information
PRIVACY SUPPORT

How to Contact Us About Your Data

If you have questions about how we use your information, want to request access to your data, or wish to delete your account, reach out to us directly.

Live Chat Open your account settings, tap Support, and select Live Chat. Our team responds during 24-hour coverage. Ask about data access, account closure or deletion requests.
Email Support Send a privacy inquiry to our support address listed in your account. Include your account number and describe what you need — data export, deletion, or a rights question.
Account Deletion Head to Settings > Privacy > Request Deletion. We'll verify your identity and close your account within 7 business days. Withdrawals are processed before deletion completes.
SECURITY & RETENTION

How We Protect Your Privacy and Manage Your Rights

Your account data is encrypted during transfer and storage. We use multi-factor authentication (MFA) so only you can access your login and withdrawal settings.

Encrypted Data Transfer

All deposits via DANA, OVO, GoPay and QRIS, plus login credentials, travel over encrypted connections. We do not store full credit card or bank numbers after payment confirms.

Multi-Factor Authentication

Enable MFA in your account settings to add a second verification step. This ensures only you can log in or request a withdrawal, even if your password is compromised.

Account Activity Log

Open your Settings and select History to see every login, deposit, withdrawal and bet placed. You can download this record or request it in bulk from our support team.

Data Retention Window

We keep your account data for three years after your last login where local law permits. Deposit and withdrawal records are retained for financial compliance. Temporary session cookies are deleted when you log out.

Third-Party Access Limits

We do not share your personal information with marketing agencies, data brokers or external services. Payment processors (DANA, OVO, GoPay, QRIS providers) see only transaction details needed to complete your request.

Rights Request Process

Submit a data access, correction or deletion request via live chat or email. We verify your identity within 24 hours and respond with your data export or confirmation of deletion within 14 days.

Privacy Policy Questions From apektoto Players

Below are the questions we hear most often about how we collect, use and protect your information on apektoto. If you do not see your question answered here, contact us through live chat or email and we will explain our position.

When you request deletion, we disable your login immediately and stop processing new activity. Personal data is removed from active systems within 7 days. Deposit and withdrawal records are retained for three years for financial compliance, but we remove your name and contact details from those records where possible.

Yes. Contact our support team via live chat or email and request a data export. We will verify your identity and provide a file containing your account history, deposits, withdrawals, and profile details within 14 days. You can download this from your account or receive it by email.

Payment details (such as your DANA, OVO, GoPay or QRIS transaction ID) are kept for 90 days after the withdrawal confirms to resolve any disputes. We do not store full banking credentials. After 90 days, transaction reference numbers remain in your account history for your own records.

No. We do not sell, rent or share your personal information with third parties for profit. Payment processors (DANA, OVO, GoPay, QRIS) see only the details needed to complete your transaction, and they follow their own privacy policies. We never pass your account data to marketing firms or data brokers.

We log every login attempt and flag unusual activity (new device, unfamiliar location). We require multi-factor authentication to access your account from a new device or to request a withdrawal. You can review all login locations in your account history and report suspicious access immediately.

Yes. When you register, you choose whether to receive promotional content. You can change this anytime in your account settings under Preferences. We send transactional emails (deposit confirmations, withdrawal updates) regardless of your marketing choice, as these are needed to operate your account.

Your data is stored on servers in regions that comply with data protection standards. The privacy rules that apply depend on local law where you are located. We comply with applicable regulations in each market we serve, including data retention and user rights requirements.

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