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Legal Framework for Your Account

When you open an account with apektoto, you're entering a relationship built on clear terms, secure data handling, and transparent payment verification.

Account terms in EnglishData protection standardsPayment verification processWithdrawal and dispute handling
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apektoto Legal Framework for Your Account
REACH OUR TEAM

How to Access Legal and Account Support

Email Support Send account questions, data requests, or legal inquiries to [email protected]. Responses typically arrive within 24 hours on business days. Include your username and a description of your request for fastest resolution.
Live Chat Chat with our team daily from 08:00 to 23:00 WIB. Use live chat for urgent account access issues, payment disputes, or immediate clarification on terms. Available on desktop and mobile lobby.
Account Settings Access your data, review login history, and update contact details directly in your account dashboard under Security. Password resets and two-factor authentication options are managed here. Changes take effect immediately.
DATA AND SECURITY

How We Handle Your Information

Account Verification

When you open an account, we confirm your identity through your first deposit method — DANA, OVO, GoPay or QRIS — and cross-check it against your account holder name. Verification happens automatically; you'll see a confirmation message in your lobby once complete.

Payment Verification

Every withdrawal request triggers a re-verification of your registered payment method. We match the withdrawal destination to your original deposit source; mismatches require you to contact support to update your banking details in account settings.

Data Retention

We keep your account data, transaction history and login records for five years after account closure or your final active session. You can download a full copy of your stored data by emailing support with your username and a photo ID.

Cookies and Tracking

apektoto uses cookies to keep you logged in, remember your language preference, and prevent fraud. Essential cookies cannot be disabled; you can manage analytics cookies in your account privacy settings or via your browser.

Access Rights

You have the right to request a copy of all personal data we hold, ask for corrections to account details, and request deletion of your profile. These requests take 10 business days and are handled by our legal team via [email protected].

Contact for Changes

To update your name, email, phone, or banking details, log into your account and go to Settings > Profile. Changes are instant for email and phone; banking updates require verification and take up to 2 hours. Contact live chat if you need urgent assistance.

Frequently Asked Questions About Account Terms

Go to the login page and tap 'Forgot Password.' Enter your registered email or username. You'll receive a reset link within 5 minutes. Click it, set a new password, and log back in. If you don't receive the email, check spam or contact live chat — they can manually verify your identity and unlock your account.

Yes, you can close your account anytime via Settings > Account > Close Account. Your profile and balance become inaccessible immediately. Transaction history and personal data are retained for five years for legal compliance; after that, they are deleted. Outstanding balances must be withdrawn before closure.

Withdrawals via DANA, OVO, GoPay and QRIS usually clear within 5–15 minutes of verification. We verify your banking details match your account holder name; if there's a mismatch, we'll email you to update your payment method. Bank transfers may take 1–2 hours depending on your bank.

Contact support immediately via live chat or email with your username, the transaction date, and amount. We'll investigate within 24 hours. If funds were sent to the wrong account, we work with the recipient bank to retrieve them. Provide your DANA, OVO, GoPay or QRIS receipt number if available.

Yes. All data is encrypted using industry-standard TLS protocols. Passwords are hashed and stored separately from account details. We do not share your DANA, OVO, GoPay or QRIS credentials with third parties. Payment details are processed only to verify deposits and withdrawals. Access our full privacy policy via the footer or support.

apektoto allows one account per person. Multiple accounts created under the same name, email, phone or payment method will be detected during verification and closed without warning. Balances may be forfeited. Use your primary identity and contact support if you need account recovery.

The complete terms of service, privacy policy and payment terms are available via the footer on every page of apektoto. You can also request a PDF copy by emailing [email protected]. Terms apply to all residents where access depends on local law.

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